LiveChat vs. LiveAgent: Which One Is Right for Your Business?

Comparison of LiveChat and LiveAgent
LiveChat vs. LiveAgent

Magento integration

LiveChatoffers native integration with Magento 1, 2 & Enterprise with special eCommerce features supported by Magento technological partnership.

LiveAgent offers native integration with Magento 1.0 only, letting you install the chat support only in the early version of the Magento platform.

Native integrations

LiveChat offers an extensive (100+ native integrations) application marketplace, providing easy access to additional applications to be used, connected with LiveChat

LiveAgent offers a limited (40+ integrations) number of native integrations and does not provide a unified in-app marketplace for apps' management.

Ecommerce features

LiveChat offers a variety of eCommerce features, including ticketing system, goals, and sales tracking, designed for small, medium, and big eCommerce businesses.

LiveAgent does not focus on eCommerce businesses with no advanced sales/goals tracking but offers additional team gamification elements.

Bot functionality

LiveChat provides integration with BotEngine, an unlimited Bot factory, letting you set up your own chatbot within LiveChat.

LiveAgent does not offer any option to set up an automated bot responding to customer questions.

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